Terms of Service

1. Services and scope

We operate boxandatlas.com, Asset Atlas applications, property listings and tools, enquiry and seller-intake channels, due-diligence and development service pages, internal workflows, and related communications (together, the “Services”). Specific property, agency, development, maintenance, marketing, or consulting work may also be governed by a mandate, quotation, engagement letter, sale agreement, or other written contract. If that contract conflicts with these general Terms, the specific contract controls for that service.

The Services are intended for users aged 18 or older. You may use them only where lawful and where you have capacity and authority to accept these Terms for yourself or an organisation.

2. Accounts and authorised access

Some Services require an account, role, invitation, or administrator approval. You must provide accurate information, keep credentials confidential, use only the access assigned to you, and notify us promptly of suspected misuse. We may reclaim misleading identifiers and suspend access that creates a security, legal, or operational risk.

The Meta authorisation used by Social Automator is restricted to authorised WordPress administrators managing business assets. It is not a customer-login feature.

3. Property listings and information

Property descriptions, prices, sizes, availability, photographs, maps, ratings, status, and related information may come from owners, sellers, agents, public sources, imports, or third-party services. They can change and may contain errors or omissions. Unless we expressly confirm otherwise in writing, public listing information is an invitation to enquire, not a binding offer, warranty, valuation, title opinion, or guarantee that a transaction will complete.

You must independently verify the property, identity and authority of parties, title, boundaries, condition, planning position, taxes, charges, measurements, finance, and legal documents before committing money or signing an agreement.

4. Calculators, estimates, and market insights

Calculators, ratings, comparable information, projections, indicative prices, market summaries, automated outputs, and AI-assisted or rules-based content are general decision-support tools. They are not a formal property valuation, financial advice, legal advice, tax advice, engineering advice, or a promise of price, return, finance, or sale. Inputs and assumptions may be incomplete or change over time. Obtain suitably qualified professional advice for decisions that require it.

5. Information, files, and content you submit

You remain responsible for material you submit. You confirm that it is accurate to the best of your knowledge, that you have authority and necessary permissions to provide it, and that it does not unlawfully expose another person’s information or rights.

You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, edit, publish, distribute, and otherwise use submitted material only as reasonably needed to operate, promote, improve, document, and provide the Services and the relevant property or engagement. Public listing and campaign material may remain visible or cached after removal from our active Services where third parties have lawfully copied or indexed it.

6. Acceptable use

You must comply with our Acceptable Use Policy. In particular, you must not misuse personal data, publish unlawful or misleading property material, interfere with security or availability, impersonate another person, upload malicious code, spam users, scrape the Services contrary to published controls or written permission, or use the Services to discriminate unlawfully or commit fraud.

7. Intellectual property

We or our licensors own the Services, software, databases, designs, text, graphics, branding, and other content we provide (the “Content”), except for material clearly owned by users or third parties. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Services for their intended personal or internal-business purpose.

You may not copy, resell, republish, reverse engineer, extract, aggregate, or commercially exploit the Services or Content except where law permits, the Services expressly allow it, or we give prior written permission. Report suspected infringement to ntando@boxandatlas.com.

8. Third-party services and content

The Services may connect to or display content from owners, agents, CRM, hosting, database, mapping, analytics, messaging, social-media, payment, media, or other providers. Their services are governed by their own terms. We do not control their availability, independent decisions, or content and do not endorse a third party merely by linking to it.

9. Payments, fees, cancellations, and refunds

A fee becomes payable only where a specific Service, quotation, order, mandate, or checkout states the amount and payment terms. Available payment providers and methods may vary by transaction and may be introduced progressively. A property calculator, roadmap item, or inactive checkout does not itself create a payment obligation.

Cancellation, refund, commission, deposit, and charge terms are those shown for the specific transaction or agreed in writing, subject to applicable law. We do not apply a blanket all-sales-final rule, restrict every transaction to one card brand, or treat every Service as a renewing subscription. We will disclose any recurring charge before you agree to it.

10. Privacy and communications

Our Privacy Policy explains how we process personal information. By providing contact details, you authorise service communications reasonably connected to your request. Marketing messages require an available lawful basis and must include or honour an appropriate opt-out. Carrier, messaging, and data charges may apply to SMS or WhatsApp use.

11. Availability and changes

We may maintain, correct, improve, suspend, replace, or discontinue any part of the Services. We do not promise uninterrupted or error-free availability. We may correct pricing, listing, status, technical, or content errors and may restrict a feature while credentials, permissions, provider approval, data quality, security, or operational readiness remains incomplete.

12. Disclaimers

The Services are provided on an “as is” and “as available” basis to the extent permitted by law. Read the fuller Disclaimer, which forms part of these Terms. Nothing in these Terms excludes a warranty, duty, or remedy that applicable law does not allow us to exclude.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, exemplary, punitive, or consequential loss, loss of profit, revenue, opportunity, goodwill, or data arising from use of the Services. Our total liability for a claim is limited to the amount you paid us for the specific Service giving rise to the claim during the six months before the event, or, where no amount was paid, the minimum amount permitted by applicable law.

This limitation does not apply to fraud, wilful misconduct, death or personal injury caused by negligence where liability cannot be limited, or another liability that applicable law prohibits us from limiting.

14. Responsibility for claims

To the extent permitted by law, you agree to reimburse us for reasonable loss, liability, and costs arising from your unlawful use of the Services, your breach of these Terms, your material, or your infringement of another person’s rights. We will give reasonable notice of a covered claim and retain control of our defence while allowing appropriate cooperation.

15. Suspension and termination

We may suspend, restrict, or terminate access where reasonably necessary for security, legal compliance, provider requirements, non-payment, operational protection, or a material breach. You may stop using the Services at any time, but obligations and records that by nature must survive termination will continue, including payment, ownership, privacy, disclaimers, liability, and dispute provisions.

16. Governing law and disputes

These Terms are governed by the laws of Zimbabwe, without excluding mandatory protections that apply to you. Before formal proceedings, each party will try in good faith for at least 30 days to resolve a dispute after written notice.

If unresolved and not legally exempt from arbitration, the dispute will be finally resolved under the UNCITRAL Arbitration Rules in force when proceedings begin. There will be three arbitrators, the seat will be Bulawayo, Zimbabwe, the language will be English, and the substantive law will be Zimbabwean law. A party may seek urgent injunctive relief or bring an intellectual-property, theft, piracy, privacy, or unauthorised-use claim in a court with jurisdiction where arbitration is unavailable or inappropriate.

17. General terms

These Terms, the linked policies, and any specific written service agreement form the entire agreement for their subject. If one provision is unenforceable, the remainder continues. Delay in enforcing a right is not a waiver. We may assign rights and obligations as part of a genuine business transfer; you may not assign yours without written consent. No partnership, employment, or agency relationship is created merely by use of the Services.

18. Changes to these Terms

We may update these Terms to reflect changes in the Services, providers, risk, or law. The date at the top identifies the current version. Material changes may be notified through the Services or directly where appropriate. Continued use after an effective update constitutes acceptance where permitted by law.

19. Contact us